How do I book?
As you are probably on the website while reading this, you will find that the easiest way to book is online.
Click 'Book now' on the right hand side of each property details page to take you to the secure online booking form.
This will take you through the different stages, including taking your payment.
You can also complete the booking over the phone by calling 01886 853201.
Do I need to pay a deposit?
Yes. We ask for a deposit of 30% of the cost of your accommodation when you book. The full balance must then be paid no later than 30 days before your arrival date.
If you fail to make payment of the balance, the 30% payment then becomes non-returnable and your booking will be cancelled.
If you want to cancel a booking you must notify us in writing by email. If you do so more than 30 days before the date of arrival we will refund your deposit.
How do I pay the balance?
You will receive an email from us a couple of weeks before your balance is due, giving you full details of how to make payment. You can also pay by calling our office on 01886 853201 to pay by card
When will I receive a booking confirmation and directions?
You will receive a booking confirmation when a reservation has been made. A second confirmation along with directions to the property will be sent when your stay is paid in full.
What time can I arrive and depart?
In order that your accommodation can be properly prepared, it is important that you do not arrive before the designated arrival time, which is 4pm. We do try to be flexible if you REALLY need to check in early, but we like to make sure our Lodges are perfect for you and this takes time after the last guests have checked out.
Departure time is before 10am for the same reason.
Can I bring a dog?
Yes! All of our Lodges welcome dogs, and they are also welcome in the bars and at least one restaurant area of the Baiting House itself provided they’re well-behaved.
We charge a cleaning fee for dogs of £15 per dog per stay. If exceptional cleaning needs to be undertaken then we reserve the right to charge extra.
Do you cater for customers with restricted mobility?
The Lodges are in a separate field and require a walk from your car, in some cases uphill. We therefore do not recommend them for customers with restricted mobility. The Baiting House itself does have step-free access, a disabled WC and accommodation for those with restricted mobility.
How many people can stay in a Lodge?
The Lodges have one bedroom with a king sized bed. Each Lodge also has a sofa bed which will accommodate up to 2 additional adults or children. Please notify us when booking if you will need the use of a sofa bed and we will advise of availability and also arrange for the provision of linens etc.
All our pricing is based on 2 people sharing a Lodge - there's an additional charge of £15 per night for additional occupants.
Do the Lodges have showers?
Yes. Each Lodge has a fully-equipped bathroom with shower, WC and washbasin. They do not have bathtubs.
Do the Lodges have dedicated parking?
Yes. The Lodges have their own car park, separate from the car park for the Baiting House itself, exclusively for the use of Lodges guests.
Please be aware that a short walk is required to get from the car park to your Lodge. It is NOT possible to drive up to your Lodge to load or unload, but it's only a short walk from the can park.
Will I have the use of a telephone?
The Lodges do not have direct-dial telephones, in order to keep them as a peaceful retreat. They do, however have wifi and several networks allow for wifi calling. The mobile signal in the Teme Valley is terrible!
Are linens and towels supplied?
Yes. Egyptian cotton bed linens and fluffy towels are included in your rates. Linens are not changed daily for guests staying for a short break or 3 or 4 days but we can provide more towels etc if you ask for them. If you are staying with us for a week or more, your linens will be changed each Friday and Monday.
Can we smoke in the Lodges?
No. All Lodges, and the Baiting House itself, are non-smoking. We do have a facility for smokers outside the pub with heating in the winter. We reserve the right to charge a cleaning fee of up to £100 if you smoke in the Lodge and additional cleaning or odour removal is required.
You are allowed to smoke on the patio of your Lodge.
What’s included in my self-catering accommodation?
We do provide basic store cupboard items in the Lodges such as salt, pepper, cooking oil etc but you will need to bring your own provisions or order one of our breakfast / BBQ boxes (see below). Our welcome pack does include some day to day items such as milk, tea and coffee to get you going for a day or so.
Your accommodation will be equipped with bedding and pillows, towels, crockery, cutlery and cooking utensils. We can also supply a highchair. For health and safety reasons, guests requiring a cot are required to provide their own travel cots.
What happens if something gets damaged?
We understand that a certain amount of wear and tear is inevitable and this applies to the odd smashed glass or broken plate.
However, if something does get damaged during your stay at the Lodges do let us know ASAP so that it can be fixed or replaced. We do reserve the right to charge for more serious damage and breakages such as incidents to carpets, furniture, electrical and kitchen equipment, broken windows etc.
Do we need to clean the Lodge before we leave?
Each Lodge will be thoroughly cleaned before it is made available to the next guest. However, we do ask that you leave your Lodge in the same state of cleanliness and general order as you found it. That means, for example, ensuring that all rubbish is put in the bin for disposal and crockery is left in the sink.Please be a considerate guest!
Can I order provisions in advance?
Yes! You can order a breakfast pack, which feeds 2 people for 2 breakfasts, for £18. Or a large pack (doubnle the size) for £30.
You can also order a BBQ pack. We offer 2 sizes – the regular size feeds 2 people with a decent BBQ (sausages, kebab, burgers, buns) for £16. The large is enough for 4 (or 2 BBQs for 2) and costs £30.
You can also order in advance for beer, soft drinks, wine etc to be stocked ready in your Lodge fridge. Basically anything we sell at the Baiting House can be waiting for you in your Lodge. Just email us on firstname.lastname@example.org with your request.
We need at least 24 hours’ notice for breakfast and BBQ packs and for drinks orders. You'll need to pay in advance or on arrival for any pre-ordered drinks.